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MIL OSI Translation. Region: Germany / Deutschland –

Source: CDU CSU

December 18, 2020

Strengthen the negotiating position of the customers

The Arbitration Board for Public Transport (SÖP) has registered more complaints than ever before due to Corona-related travel cancellations. By mid-December alone, the arbitration board had received around 40,000 complaints. Of this, almost 84 percent were reimbursements for air travel. The legal and consumer policy spokesman for the CDU / CSU parliamentary group, Dr. Jan-Marco Luczak:

“The corona pandemic presented the travel and transport industry in particular with massive challenges. International travel and business traffic came to a standstill almost overnight. Many flights and train connections were canceled or could not be used due to travel restrictions. This has not only put many companies in dire financial straits, but is unfortunately also reflected in the figures from the arbitration board for public transport. Here, companies now have to meet their obligations quickly and unbureaucratically.

In air traffic in particular, however, it has been possible for a long time, and especially in the last few months, to get the impression that reimbursements were deliberately delayed, although the travelers’ claims were obviously justified. In my opinion, that is unacceptable. Consumer rights must not come to nothing when companies play for time to gain an unfair competitive advantage. If the impression of a systematic delay is confirmed, we as legislators will intervene regulatively to protect consumers. It would be conceivable, for example, that in future consumers would only pay one booking fee for flight bookings and that the full ticket price would only be due upon check-in. This would strengthen the negotiating position of the consumer and avoid reimbursement claims. “


EDITOR’S NOTE: This article is a translation. Apologies should the grammar and / or sentence structure not be perfect.

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