MIL OSI Translation. Region: Russian Federation –
The instruction to quickly solve this problem was given the day before by President Vladimir Putin.
The meeting in the videoconference format was attended by the Minister of Digital Development Maksut Shadayev, the head of the executive committee of the ONF Mikhail Kuznetsov, the Deputy Minister of Health Pavel Pugachev, representatives of the regional authorities responsible for digitalization and communications, the first deputy chairman of the board of Sberbank Alexander Vedyakhin and the deputy chairman of the board Olga Golodets, as well as representatives of telecom operators.
Deputy Prime Minister Dmitry Chernyshenko said at the beginning of the meeting: “Colleagues from the ONF, together with the volunteers“ We are Together ”have done a lot of work on the ground. They have data on the regions with the most difficult situation, which will be primarily in the focus of our attention. We must now quickly, through the introduction of modern technical means and solutions, determine the really working mechanisms and scale them up in the regions. The situation is not easy, the burden on health care is great, and a person who is faced with the symptoms of the virus must understand that he will be able to quickly contact the doctors and get all the necessary help. “
The head of the ONF executive committee, Mikhail Kuznetsov, spoke in detail about the regions where the most difficult situation is developing in terms of dialing up to doctors, and also drew attention to positive examples of those subjects who were able to establish communication with the population in time. As for dialing an ambulance, such subjects as Dagestan, Khakassia, Voronezh, Irkutsk and Novosibirsk regions are located in the problem area. Great difficulties with call centers in the Omsk region, in Transbaikalia, the Altai Republic, Altai, Khabarovsk territories.
At the meeting, representatives of the regions where, according to the ONF, have been successfully organized communications of the population with medical institutions, – Tyumen, Ulyanovsk regions, as well as Yekaterinburg were heard.
The participants discussed the possibilities of scaling effective practices to other regions. This is the creation of separate call centers for issues related to the coronavirus, which can significantly relieve the flow of incoming calls at the ambulance station and then correctly route the incoming flow; use of chat bots, including for profile forwarding or monitoring patients at home; using the resource of the SDGs for high-quality processing of complaints from the population on this issue.
Olga Golodets in her speech pointed out the need to develop and actively use remote forms of receiving medical care, including telemedicine capabilities, with an acceptable form of the disease and taking into account treatment, as well as courier delivery of medicines and essential items.
Following the meeting, Dmitry Chernyshenko instructed the Ministry of Digital Industry to organize daily automated monitoring of the load on the communication lines in the constituent entities.
Those responsible for digital transformation in the constituent entities will need to ensure the creation of regional call centers using a chat bot, send information to the Ministry of Digital Development with an assessment of the additional need for the necessary funds to eliminate problems associated with citizens’ appeals to medical institutions.
“The leaders of digital transformation, let’s call them in the current situation“ digital special forces ”, are now at the forefront of optimizing the operation of communication lines. We have a general chat with all the subjects, and bring up any problematic issues for discussion right away, ”the Deputy Prime Minister emphasized.
In addition, Dmitry Chernyshenko instructed the Ministry of Digital Affairs to work out the possibility of creating a centralized financing of a single taxi service in order to assist in the movement of doctors, the delivery of medicines and essential items to citizens who are undergoing home treatment.
Recall that the leaders responsible for digitalization (leaders of digital transformation) in the rank of deputy head of the region should be determined by December 1, 2020 in each region, without exception.
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.