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MIL OSI Translation. Region: Russian Federation –

Muscovites were interested in the timing and stages of resettlement, as well as the possibility of acquiring residential premises for a surcharge.

Since the beginning of 2020, the Stroycomplex’s single contact center has received over 20 thousand requests under the renovation program. Of these, 40 percent concerned the timing and stages of resettlement. The head told about it Department of urban planning policy of the city of Moscow Sergey Levkin… In just 11 months, the contact center processed more than 30 thousand different requests.

“Citizens asked about the timing and stages of resettlement. In addition, questions were often raised related to the procedure for acquiring residential premises for an additional payment and payments of compensation for the provided premises with a smaller living space, ”said the head of the Department.

The unified contact center of the Moscow Stroycomplex was created in March 2017 on behalf of the Mayor of Moscow. This is a reference and consulting service, where every resident of the capital can receive prompt and up-to-date information on all issues related to the competence of the Moscow Stroycomplex. For example, the timing of the construction of facilities and the current state of construction sites. The center’s specialists help to quickly solve the problems of participants in investment and construction activities that arise in the process of obtaining public services and passing procedures in the construction sector. They also provide information on urban planning reforms carried out by the Moscow Government.

You can contact the unified contact center by phone: +7 (499) 401-01-01, by e-mail:, via Stroycomplex portal and in “Developer’s office”… Contact center specialists accept requests from citizens and developers on weekdays from 09:00 to 20:00.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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