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MIL OSI Translation. Region: Russian Federation –

In total, the hotline received 48.5 thousand applications, five thousand of which were for food delivery.

Almost five thousand requests for food delivery have been received by the hotline since September 26 from residents who observe the home regime. Most often, Muscovites over 65 years old and townspeople with chronic diseases turn to social workers.

“Our social workers are a real help army. In less than a month of work, they delivered a total of more than 25 thousand kilograms of food to Muscovites who now observe a home regime. It is really not easy, but today we face an important task – to protect all those who are at risk, “- said

Anastasia Rakova, Deputy Mayor of Moscow for Social Development.

To make the long-term stay at home as comfortable as possible for the townspeople, the hotline of the social development complex began to accept applications for the provision of social services: the purchase of food, medicines, essential goods, food for pets. Since September 26, 48.5 thousand applications for more than 50 thousand services have been issued.

Some of the applications concerned the purchase and delivery of products. Social workers delivered the largest number of them to residents of the Northern Administrative District – more than 4.5 thousand kilograms. Over three thousand kilograms of food were handed over to the residents of the Eastern Administrative District, and 2.9 thousand kilograms each were delivered to the Southern Administrative District and the South-Western Administrative District.

Slightly less often residents of ZAO (they brought 2.5 thousand kilograms of food), North-Eastern Administrative District (2.4 thousand) and SEAD (two thousand) applied for the delivery of food. Social workers delivered 1.8 thousand kilograms of food to the SZAO, and 1.6 thousand kilograms to the Central Administrative District. The smallest number of requests came from ZelAO (355 kilograms) and TinAO (605 kilograms).

Often, residents’ orders include drinking water. For example, TTSSO “Zhulebino” periodically receives an order for water in small bottles for a man who leads a healthy lifestyle and carefully monitors the body’s water balance. On the contrary, the shopping center “Kuntsevo” received one order, but for a large batch of water. The applicant did not want to disturb the employees often and decided to place a large order.

Anastasia Rakova noted that the main award of social workers is the gratitude of Muscovites. The quality control department of the hotline of the social development complex monitors the implementation of each application. More than 95 percent of Muscovites were satisfied with the services provided and thanked the social workers.

The hotline of the Moscow Social Development Complex operates daily. Residents can ask for help by phone: +7 (495) 870-45-09.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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