MIL OSI Translation. Region: Germany / Deutschland –
Source: CDU CSU
October 20, 2020
eGovernment Monitor 2020 of the D21 initiative shows improvements in the digitization of administration
The D21 initiative has published its annual eGovernment Monitor together with the Technical University of Munich. The deputy chairwoman of the CDU / CSU parliamentary group in the German Bundestag, Nadine Schön, explains:
“The administration is the muscle of the state. A well-functioning and effective administration is not only of fundamental importance, it also strengthens citizens’ trust in the state. The corona pandemic has clearly demonstrated the need for digital management solutions. This is also proven by the eGovernment Monitor: three out of four respondents want to make more use of digital administrative services in the future.
When it comes to digitizing administration, the focus must be on two goals: ease of use and proximity to the public. The most important barriers for citizens are still that they either do not understand online offers and find them too bulky, or they prefer personal contact.
This is where the greatest leverage lies for us: We have to free up resources in administration through digitization. This then has to be used specifically for advice. A modern, future-proof administration sees itself more as a service provider and enabler, and not as a processing of mountains of files and transaction numbers. This also benefits the many motivated employees in the public service, who are too often caught in rigid processes.
The monitor shows that there is potential on the citizen side. And we’re catching up. On this right path, it is now important to accelerate. Because: The future does not have to wait. “
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and / or sentence structure not be perfect.