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Source: United Kingdom – Ministry of Defence

Documents

Redress of individual grievances (service complaints): directive
Ref: JSP 831 Part 1 PDF, 297KB, 34 pages

Redress of individual grievances (service complaints): Guidance
Ref: JSP 831 Part 2 PDF, 603KB, 83 pages

Service complaint form
Ref: JSP 831 Annex F ODT, 22.8KB
This file is in an OpenDocument format

Details

The aim of this Joint Service Publication (JSP) is to provide guidance on the procedures to follow in order that statutory complaints (service complaints) raised by service personnel and former service personnel are handled and resolved in accordance with legislation, using a process that is efficient, fair and transparent.
Related information
Manual of service law (JSP 830)
Police cautions: action taken by MOD against service personnel (December 2008 to September 2011)
Armed forces service complaints process

Published 2 February 2012
Last updated 16 October 2020 + show all updates

16 October 2020Updated JSP 831 part 1, 2 and Annex F.

21 January 2016Updated the JSP parts 1 and 2 and added Annex F Service complaints form.

4 January 2016Added part 1 directive and part 2 guidance.

28 May 2015Added related information link to Police cautions: action taken by MOD against service personnel (December 2008 to September 2011).

23 September 2014Added updated JSP 831 and annex F.

2 February 2012First published.

MIL OSI United Kingdom