MIL OSI Translation. Region: Russian Federation –
More than 200 operators answer the calls of Muscovites. The hotline is open daily from 08:00 to 21:00.
The call center of the capital’s social development complex resumed its work due to the deterioration of the epidemiological situation. The operators provide assistance to the older generation of Muscovites, as well as to other most vulnerable categories of citizens, who should observe their home regime. How the call center works, I looked Sergei Sobyanin…
“Home mode restricts movement around the city, but people should never feel isolated. There is a huge call center here, it provides everything you need and serves people of the older generation who are at home, and provides all the necessary services. It is very important. This includes the delivery of medicines and food, even the delivery of firewood to summer cottages, ”said the Moscow Mayor.
Due to the increase in the number of new cases of coronavirus infection since September 28, Muscovites over 65 years old, citizens suffering from chronic diseases, pregnant women and women in the postpartum period must stay at home again. Anyone who needs help can contact the hotline: +7 (495) 870-45-09.
Sergei Sobyanin asked citizens of the older generation to limit contacts with friends and even close people as much as possible. Among the sick there are many people of retirement age, and they suffer the disease much harder than young people. “Therefore, during this period, you need to take care of yourself as carefully as possible, I beg you. I can see what’s going on. Citizens of the older generation continue to actively move around the city, actively walk, actively commute to work by the subway, and so on. And all this would be great, but when you see people who are seriously ill, there is no longer any joy from this. Therefore, I ask you to take care of yourself, ”added the Moscow Mayor.
The hotline employs more than 200 employees of public service centers, 11 employees of the psychological support service and about 100 employees of the social service.
Every day from 08:00 to 21:00 more than 200 operators receive calls, they work in shifts.
The main areas of the call center are:
– registration of applications for certificates of incapacity for work;
– psychological help;
– accepting applications for social assistance;
– informing citizens on the issues of countering the spread of coronavirus infection.
Since September 26, the call center has received over 40 thousand calls, almost half of them related to the provision of social services. More than nine thousand applications were left for the delivery of firewood to garden plots.
Issuance of sick leave
Working citizens suffering from chronic diseases and pregnant women to apply for sick leave should contact the hotline: +7 (495) 870-45-09.
Using the information system, employees of the Moscow Government will check whether the applicant really has a chronic illness and whether the Muscovite is registered for pregnancy. After that, specialists will issue an electronic sick leave. The patient will be informed of his number by phone call or SMS.
If the diagnosis cannot be confirmed or the citizen is not attached to the city clinic, then the applicant will receive a notification indicating the reason for the refusal. In this case, he will need to contact the clinic.
You can also leave a request for sick leave on the website of the Moscow Department of Health. For this you need to fill in special form…
More than 22 thousand people have already applied for sick leave.
Working Muscovites over 65 years of age will receive sick leave automatically, no need to submit an application. Employers must send lists of their employees to stay at home to the Social Security Fund.
As before, by calling the hotline, Muscovites can receive psychological assistance. 11 psychologists answer calls daily. Since September 26, they have received over 350 calls from Muscovites.
Seven thousand social workers will help the townspeople. If necessary, the number of assistants can be increased to 13 thousand people, including by attracting volunteers.
Services for Muscovites suffering from COVID-19 and undergoing treatment at home will be provided by social workers and volunteers who have had coronavirus and have antibodies.
Applications are accepted in the following areas:
– purchase and delivery of food;
– purchase and delivery of medicines;
– Delivery of medicines on preferential prescriptions from the polyclinic;
– purchase and delivery of essential goods;
– purchase and delivery of food for pets;
– delivery of firewood to summer cottages and gardens.
A potentially demanded service is the care of pets during the hospitalization of their owners. There are two zoo hotels and five shelters for animal care, where more than 400 pets can be accommodated. Three appeals were received on this issue.
About four million services
A unified call center of the social development complex to provide assistance to Muscovites in the fight against the spread of coronavirus infection was opened on March 4. It is located in the building of school number 548 at 11 Likhachev Avenue.
During the restrictive measures, employees of city social service centers provided Muscovites with about four million different social services. More than 470 thousand of them – at the request of the call center hotline.
From March 23 to June 8, almost 10 thousand social assistants and 1.6 thousand volunteers delivered food, medicine, technical means of rehabilitation to the townspeople and helped in obtaining social electronic certificates for food, provided other types of assistance.
The most demanded service was the purchase and home delivery of food products. A total of 131,047 applications were executed. For the purchase and home delivery of essential goods, residents of the capital have applied 16,051 times.
Beneficiaries received 116,825 packages of medicines and medical products for home on preferential or free prescriptions, including 852 deliveries to the Moscow region for citizens who chose their summer cottages as a place for self-isolation. Also, the Muscovites were brought home 77,209 packages of medicines purchased at their request in pharmacies.
The city Department of Housing and Communal Services carried out 33,262 firewood deliveries to the dacha and garden plots of Muscovites.
A volunteer headquarters worked on the basis of the My Career Center. Its participants helped older people and townspeople with chronic diseases in solving everyday issues. In three months, social volunteers completed 29 thousand good deeds, including walking the dogs, delivering food for pets, and buying essential goods.
After the self-isolation regime was canceled in June, call center operators continued to answer citizens’ questions related to coronavirus infection, and monitored the health status of patients with ARVI and COVID-19.
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.