Source: City of Carlisle
Advice for businesses and customers
From Saturday 4 July pubs, bars and restaurants will be able to reopen, providing they adhere to COVID Secure guidelines.
To make sure that we are prepared, we are working with Cumbria Police and other agencies.
Visit Britain has launched the ‘Good to Go’ industry standard and supporting mark means businesses across the sector can demonstrate that they are adhering to the respective government and public health guidance, have carried out a COVID-19 risk assessment and check they have the required processes in place.
We would like to encourage you all to adopt ‘Good to Go’ as part of the effort to raise consumer confidence, and reassure visitors that Carlisle is a safe place to visit.
Businesses where food and drink are purchased and consumed in their indoors or outdoor areas are allowed to open their doors again, provided they follow the COVID-19 secure guidelines set out by the government.
Businesses will need to take certain steps to protect customers and staff, including limiting the number of customers allowed inside at one time, reconfiguring indoor and outdoor seating and tables to maintain social distancing guidelines, encouraging contactless ordering from tables and providing a table service in order to limit bar or counter service.
Businesses are also requested to keep a temporary record of their customers for 21 days and assist NHS Test and Trace with requests for that data if needed.
Toilet facilities within the premises are to be kept open and businesses will be required to consider the use of social distancing markers, signs to promote good handwashing technique, increased frequency of cleaning and keeping facilities well ventilated.
Businesses should also display a notice visibly in premises and on their website, if they have one, to show their employees, customers and other visitors that they have followed this guidance.
The guidance for people who work in or run pubs, bars, cafes and restaurants or similar environments is available here.
Use of outdoor areas for food and drink consumption
The government has introduced plans to allow more pubs, restaurants and cafes to serve customers outside.
If a business wishes to place tables and chairs on a pavement, verge or road they are required to apply for a Pavement Licence. The new temporary law enables applications to be “fast tracked” by reducing the consultation period to five working days and the application fee lowered to £100.
Businesses that have a Premises Licence to sell alcohol on the premises will now automatically be allowed to have off-sales without the need for an application vary their licence. This last until September 2021. This means that a customer can buy alcohol and consume away from the premises and consume them elsewhere, for an example an outdoor seating area, making social distancing easier.
Pubs and restaurants will be able to use car parks and terraces as dining and drinking areas. Planning laws regarding outdoor structures including gazebos and marquees are temporarily relaxed meaning they no longer need an application and can be set up for longer.
We will continue to ensure their communities are consulted on licensing applications, that waste is disposed of responsibly, and that access to pavements and pedestrianised areas are not compromised as a result of the changes.
More apps for ordering, promoting venues and managing capacity
We’ve identified the following apps that you might find helpful for your venues, they’re low cost and provide a range of functionality that could support you and your business. This list isn’t exhaustive and may not be suitable for your premises.
An in-venue food & drink ordering service for restaurants, bars, pubs and cafes that is completely free to set up and 1% commission on orders. Other benefits include:
No setup or subscription costs.
Track & trace compliant.
Branded up to suit any venue.
No lengthy contract agreements.
No download needed for the customer – works through browser on phone, not an app.
Support local charities & health workers.
Behaviour analysis to optimise sales.
A free app that lets you showcase your Covid-safe features. Other benefits include:
Advertise your Covid-safe features, e.g. outdoor space.
Communicate your Covid procedures so your customers know what to expect.
Monitor your capacity & waiting/queuing times will be visible to app users.
Drive footfall and enhance visitor experience.
Unique special offer capabilities using augmented reality.
FREE tool for venues & users (free app to help manage capacity, promote Covid 19 measures and promote the venue in general, completely free).
Offers table service for any venue type, bar, pub, restaurant, takeaway. There is a £99 setup fee and hen all orders cost 1p, no matter what order value.
Customers’ orders from the venue’s own menu via our mobile App, the orders are picked up on any internet-connected device behind the bar.
Venue Admin has full unrestricted access to add, alter change menu items.
System records the details of people ordering from the App and people with the App inside the venue.
£99 setup, then 1p per order regardless of order value.
A paperless and contactless checklist system for recording in real-time from a mobile phone app and scanning a QR code placed at the premises. Charges for that system range from £35 and up and is dependent upon how many codes are in use.
Can have different ‘departments’, that have a different checklist for each department
Very flexible and easy to use.
NDML can arrange for some discounts if the venues are insured with them.
Additional information for businesses:
Advice for Customers
How to keep safe?
Please follow safe distancing measures and look out for signage.
We are also asking people to be aware of all the latest public safety messages.
Do not leave home if you or anyone in your household has symptoms.
Keep within your household or social bubble when socialising. If you are indoors gatherings are limited to members of any two households (or support bubbles), while outdoor gatherings are limited to members of any two households (or support bubbles), or a group of at most six people from any number of households.
Maintain social distancing at all times.
Wear face coverings in enclosed public spaces where social distancing isn’t possible including public transport.
If possible, use hand sanitiser or handwashing facilities when entering premises (to reduce the risk of transmission by touching products while browsing).
Keep contact to a minimum and try to use contactless payments if available.
Some premises will need to limit the number of customers, so you may be asked to queue outside or book a table in advance.