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Source: Scotland – Highland Council

If you have a pre-payment meter you are encouraged to try to keep at least 14 days’ worth of credit on your meter(s) in case you need to self isolate. 

You should contact your electricity/gas supplier straightaway if for any reason you can’t top up your meter. This includes if you are ill with coronavirus or following guidance to stay at home and self-isolate, and if you don’t have anyone to help you. Your supplier will discuss with you what options there are to offer you support.

Support may include: 

• someone being sent to top up your prepayment card or token
• having funds added to your meter credit
• having a preloaded gas or electricity card sent to you in the post

Some key supplier contacts: 

SSE – 0345 600 2006
EON – 0345 303 3040
British Gas –  0330 100 0303
EDF –  0333 200 5110
Scottish Power – 0800 027 0072
Robin Hood Energy – 0800 030 4567

25 Mar 2020

MIL OSI United Kingdom