Source: Government of Saskatchewan
Released on November 15, 2019
The Financial and Consumer Affairs Authority (FCAA) wants to make sure people protect themselves when booking a trip this winter.
By taking precautions, consumers can ensure their reservations are confirmed with the actual supplier and they can minimize their financial loss if a third party goes out of business.
Here are five steps to take when booking a trip:
- When booking airfare, a hotel, or a car rental through a third party, including travel agents, confirm your booking with the actual supplier to ensure that the reservation was received and correct.
- Pay with a credit card. It’s easier to get a refund through a credit card provider. But first, make sure you know what currency is being used (make sure to check your account for exchange rates).
- Minimize the use of cash or cheque deposits when working with someone on your holiday. It may be more difficult or impossible to get a refund if the third party goes out of business.
- Thoroughly read the cancellation policy set out in your travel contract. Make sure you know what to do in a worst-case scenario.
- Do research, read customer reviews, check with the Better Business Bureau and the Association of Canadian Travel Agencies to confirm that the third party is well established and has a good reputation.
Contact Consumer Protection Division
The Consumer Protection Division may be able to help consumers who have problems with a travel contract. They can call toll free at 1-877-880-5550 or by email at firstname.lastname@example.org.
For more information, contact:
Financial and Consumer Affairs Authority