MIL OSI Translation. Government of the Republic of France statements from English to French –
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You have made a purchase remotely (by internet, phone …) and your order has not been delivered or proves non-compliant … your purchase was not delivered in time, it arrived deteriorated or broken … you have a dispute with a professional following an order … Service-public.fr takes stock of the various remedies, amicably or not.
In case of problems following a remote purchase from a professional or a commercial site, different remedies, amicably or not, are possible, you can:
contact the customer service of the seller: if no agreement is found following this first contact, you can send the seller a registered letter with acknowledgment of receipt;
enter the consumer mediator if the seller does not reply to your letter or if his answer does not satisfy you. (This information on the referral of the consumer mediator must appear in the general conditions of sale);
contact a consumer association (consumer organizations in your area can help you in your efforts);
alert the DGCCRF: if you feel that you are the victim of a violation of price regulation, unfair commercial practice or deception, you can alert the agents of the DGCCRF;
take legal action: if you have not been able to reach an amicable solution, you can go to civil justice or, if you think you are a victim of an offense (for example: fraud), criminal justice by filing a complaint.
To note :
In case of remote purchase, you have a period of 14 days to change your mind and request a refund.
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and / or sentence structure not be perfect.