MIL-OSI Translation: Letter from ISED Minister to Interim Commissioner of Competition

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MIL OSI Translation. Canadian French to English –

Source: Government of Canada – MIL OSI in French 2

Information Document

On June 14, 2018, the Honorable Navdeep Bains, Minister of Innovation, Science and Economic Development, sent Matthew Boswell, Interim Commissioner of Competition, a letter regarding instructions given to the Broadcasting Council. and Canadian Telecommunications (CRTC) to investigate and report on telecommunications pressure sales practices. In the letter, the minister asks the acting commissioner to support the CRTC in his investigation, if necessary.

Below is the full text of the letter:

Mr. Matthew BoswellActing Competition CommissionerOffice of Competition50 Victoria StreetGatineau, Quebec K1A 0C9


I am writing to you about reports of misleading or aggressive marketing tactics in the telecommunications retail market.

In recent months, a series of such reports have documented some of the practices of telecom sales agents, such as aggressive incentive selling or the failure to provide the information necessary for Canadians to informed decisions. According to some reports, these practices exploit the uneven level of information held by sales agents in relation to consumers, and vulnerable Canadians are more likely to be harmed. As such, Canadians have expressed significant concerns about these alleged practices and question whether there is sufficient protection for consumers in the retail telecommunications market.

The government believes that Canadians deserve a competitive market where consumers are treated fairly. Under section 14 of the Telecommunications Act, and on my recommendation, the Governor in Council required the Canadian Radio-television and Telecommunications Commission (CRTC) to report on the large-scale retail practices Canada’s telecommunications companies and their sales agents, the risks to consumers and potential solutions by February 28, 2019.

In recognition of the fact that you and your public servants have expertise and experience in deceptive marketing practices that may be useful in assessing reports of aggressive sales tactics, I ask you to assist the CRTC in its investigation leading to the report in the manner and to the extent that you deem appropriate.

I thank you for your help on this important issue.


The Honorable Navdeep Bains, PC, MPMinister of Innovation, Science and Economic Development

c.c .: Ian Scott, President, Canadian Radio-television and Telecommunications Commission

EDITOR’S NOTE: This article is a translation. Please forgive us should the grammar and / or sentence structure not be perfect.

MIL Translation OSI

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