MIL-OSI Translation: Government orders CRTC to investigate pressure selling practices used by telecommunications companies

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MIL OSI Translation. Canadian French to English –

Source: Government of Canada – MIL OSI in French 2

Canadian consumers must be treated fairly

June 14, 2018, Ottawa, Ontario

Canadians have expressed serious concerns about the aggressive or deceptive marketing tactics of telecom companies. The Government of Canada is taking steps to ensure that Canadian consumers are treated fairly.

The Honorable Navdeep Bains, Minister of Innovation, Science and Economic Development, today announced that the government has directed the Canadian Radio-television and Telecommunications Commission (CRTC) to investigate sales practices. major telecommunications companies in Canada. The minister wants a public inquiry, during which Canadians will be heard, and their concerns, carefully considered. The report that will be produced as a result of the investigation should include proposed solutions to adequately protect and treat Canadian consumers fairly.

The CRTC regulates telecommunications services and takes measures to protect consumers, such as the Wireless Code. The CRTC also has the power to conduct public inquiries. In light of the comments made by the Competition Bureau’s experts, Minister Bains also sent a letter to the Interim Commissioner of Competition asking him to authorize the Competition Bureau to assist the CRTC in conducting its investigation. need.

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“Like many Canadians, we are concerned about allegations of unacceptable sales practices by telecommunication companies. We have heard the complaints of Canadians, and we are taking action. I ordered the CRTC to conduct a full investigation of the problem. Canadians, especially the most vulnerable, should not be treated unfairly or deceitfully by a telecommunications company. – The Honorable Navdeep Bains, Minister of Innovation, Science and Economic Development

Quick facts

The CRTC will have completed its investigation and produced its report by February 28, 2019.

More than 900 Canadians, including more than 200 former employees and current employees of major telecommunications companies, have contacted the Canadian Broadcasting Corporation to corroborate reports on the illegal sales practices of telecommunications companies or to provide more information on those -this.

In its mid-year report published in April 2018, the Commission for Complaints for Telecommunications and Television Services (CCTS) found that the number of complaints against telecommunications service providers increased by 73% over last year.

According to the most recent CRTC Communications Monitoring Report, approximately 10 million subscriptions to communications services were bundled with at least one other service provided by the same company.

The communications sector is highly concentrated; the top five owner groups account for 83% of revenue.

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Contacts

Follow Innovation, Science and Economic Development Canada on Twitter: @ISDE_CA

Karl W. SassevillePress Secretary Office of the Minister of Innovation, Science and Economic Development 343-291-2500

Media RelationsInnovation, Science and Economic Development Canada343-291-1777 ic.mediarelations-mediasrelations.ic@canada.ca

EDITOR’S NOTE: This article is a translation. Please forgive us should the grammar and / or sentence structure not be perfect.

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