MIL-OSI Economics: Gartner Says Focus on the Service Rep to Improve Customer Experience

By   /  June 14, 2018  /  Comments Off on MIL-OSI Economics: Gartner Says Focus on the Service Rep to Improve Customer Experience

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Source: Gartner – IT Research

Headline: Gartner Says Focus on the Service Rep to Improve Customer Experience

Service organizations that make their frontline reps a top priority can improve both productivity and customer loyalty, according to new research from Gartner, Inc. The study of more than 2,000 customer service reps from nearly 30 companies worldwide shows that by making reps a priority, service organizations can increase their productivity by 19 percent and their intent to leave decreases by 25 percent.

MIL OSI Economics

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